Reports To: Assistant Program Director

Schedule: Weekends 8am-4pm (1 person); Weekend 4pm-12am (1 person)

Pay: From $16-20 per hour (based on experience)

Position Overview

The Residential Support Specialist (RSS) plays a vital role in supporting adult women who are healing from trauma, sex trafficking/sexual exploitation, and working through substance use recovery. This position ensures a safe, supportive, and structured environment that promotes empowerment, independence, and sustained recovery. The Support Staff provide compassionate, trauma-informed care and are responsible for day-to-day supervision of residents, emotional support, and engagement in program activities.

Key Responsibilities

Resident Support and Supervision 

- Provide consistent, respectful, and supportive interactions with residents.  

- Monitor and maintain a therapeutic, recovery focused environment.  

- Assist residents with their day-to-day needs. 

Program Facilitation and Engagement 

- Encourage participation in treatment-related groups, recovery activities, and community outings.  

- Support Residents in implementing coping strategies and self-care routines. 

- Provide Transportation to appointments, meetings, or errands as needed.  

Crisis Intervention and Safety 

- Use De-escalation skills and trauma-informed practices to manage conflict or crisis. 

- Ensure physical safety and emotional well-being of all residents.  

- Monitor for signs of relapse, distress, or other concerns and report promptly. 

Medication Administration 

- Distribute medications to residents according to protocol. 

- Document administration and report any discrepancies or concerns to clinical staff. 

Communication and Documentation 

- Maintain accurate shift notes and incident reports. 

- Collaborate with program staff and participate in staff meetings.  

- Ensure smooth transition and communication between shifts.  

Household Responsibilities 

- Support residents in maintaining cleanliness and order in the residence.  

- Assist with meal preparation, laundry, inventory of supplies, and light housekeeping tasks.

Qualifications

- High School Diploma or GED required. 

- Knowledge of trauma-informed care, harm reduction, and recovery models. 

- Valid driver’s license with a clean driving record.  

- CPR/First Aid Certification (Or willingness to obtain upon hire). 

- Strong communication, crisis management, and interpersonal skills. 

- Ability to work independently and collaboratively in a team environment. 

- Basic proficiency in computer applications such as Microsoft Word, Excel, Outlook, etc.  

- Comfortable working in a faith-based environment rooted in Christianity. 

- Must pass Universal and PA State Background Checks (we cover the cost)

Preferred Attributes 

- Experience working in residential, behavioral health, or substance use treatment settings. 

- Lived experience with addiction recovery and/or mental and associated systems of care

- Cultural competency and sensitivity to the unique needs of marginalized populations.

Benefits

- Immediate Enrollment in Medical, Dental, and Vision (full time only)

- Paid Time Off (including Paid Parental Leave) for full & part time positions

- Paid trainings & certifications as needed

- Private, off-street parking

Work Environment

- Full-time, in-person position within a residential treatment setting.

- May involve exposure to emotionally intense situations.

- Collaborative, mission-driven team environment serving adult women in recovery.

- Structured, trauma-informed residential setting requiring flexibility, professionalism, and strong teamwork skills.

Interested?

Click here to submit your application.